MAKING A CLAIM IS 3 EASY STEPS

Step 1Fill in your and your pet's personal information and sign the claim form which can be downloaded from here.
Step 1Take the form to your vet, and ask your vet to complete in full Part 2 and sign the form.
Step 1Attach the original detailed itemised invoices and payment receipts to the completed claim form. Please do not staple documents. Ensure your vet includes their practice details on the original invoice.


Pet insurance claim
How your claim will be paid
If you have elected to pay your premiums by direct debit your benefits will be paid directly into your nominated bank account. If you have elected to pay your premiums by credit card you will receive a cheque in payment of your benefits. Following the payment of your claim you will also receive a statement confirming payment.

Claim Checklist - Prior to sending in your claim ensure that you have:
  • Completed the Claim Form
  • Attached the original itemised invoice
  • Signed Veterinary Fee Claim Form
  • Attached a full veterinary history if this is your first Accident or Illness claim (not required for Routine Care claims)
Please Note: All claims should be submitted and received within 90 days of treatment.

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