Hi, Were

Hi, we're petinsurance.com.au

We're the people who get that your pet is family, and that caring for them shouldn't come with a knot in your stomach.

Because no one should have to choose between their pet's health and their bank balance. Vet care keeps getting smarter, which is wonderful for our animals and occasionally a shock at the counter. We're the bit that stands between you and that moment to help you say yes.

We're the people who get that your pet is family, and that caring for them shouldn't come with a knot in your stomach. 

Because no one should have to choose between their pet's health and their bank balance. Vet care keeps getting smarter, which is wonderful for our animals and occasionally a shock at the counter. We're the bit that stands between you and that moment to help you say yes. 

In 2026 we brought out our most flexible cover yet: Best in Show Cover. Three benefit limit levels — $7,500, $20,000 and $35,000 — with no sub-limits on any of them^. You pick your benefit rate, with up to 90% back on eligible vet costs. And for the everyday upkeep that keeps small problems small, there's optional wellness cover too, through Booster Care (up to $2,000) and Routine Care (a non-insurance benefit) up to $150.

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Who's got your back

Who's got your back

We're backed by PetSure Australia, the company that underwrites over 70% of Australia's pet insurance, with over two decades under its belt and a spot among the top five specialist pet insurers in the world. Policies are issued and administered by PetSure (Australia) Pty Ltd (AFSL 420183).

Translation: the people handling your policy do this, and only this, all day. They've even got in-house vets assessing claims — so there's a good chance your claim gets read by someone who's personally wrangled a wobbly kitten before.

Award-winning pet protection

This is us

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Claiming that won't have you chasing your tail

Big vet bill, then weeks waiting for a refund? With GapOnly®, eligible claims are sorted at the counter in around five minutes — so you can pay just the gap< and head home. No letterbox watch.
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There's more in the box

An eligible policy unlocks Live Vet~ — a real Aussie vet, 24/7, by video or chat, for those 11pm "is this an emergency?" moments. Plus myPetPass®, with perks for the fluffy one who runs your house.
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Good company to keep

You're known by the company you keep. We work alongside: Australian Working Dog Rescue, Second Chance Animal Rescue, ANCATS, Fitzpatrick Referrals and the Pet Industry Association of Australia. People who love pets as much as we do.
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Looking out for the tough moments

No family should lose a pet over money. Every GapOnly® claim gives $1 to PetSafetyNet, helping eligible Australian pet parents facing unexpected vet costs. Small in the scheme of things. Enormous to the families it reaches. 

Please note eligibility criteria applies. See petsafetynet.com.au for more information. 
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Here for the whole ride

From the first scare to the slower, quieter years, we're on your side of the table when it comes to eligible vet costs. You look after them. We'll help where we can^. 

Sniffing out some FAQs