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What our lovely
customers say

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Jasper-Lloyd
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Tina & Jasper Lloyd

Making a claim for my Jasper Lloyd through PetInsurance.com.au could not have been easier. Vet visit, paid the bill, scanned the forms and away we were! I kid you not - that simple! Even Jasper Lloyd was laughing at how quick the process was… as you can see!! Both of us are delighted with the company.

25 July 2016

Chloe
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Chloe & Uno

Before choosing to insure with Petinsurance.com.au, I did a lot of research with other companies and found myself comparing policies to ensure I got the best cover possible for Uno and at a reasonable price. Over the course of the past four months, I have had to make a claim twice due to an unfortunate and very serious illness Uno had, and was so relieved at how simple the claim process is and had no issues receiving my reimbursement. I am very pleased with this company and would recommend it to anyone looking for pet insurance!

25 July 2026

Bridget
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Bridget & Bentley

I took out pet insurance online from 11:59pm on the day before I collected Bentley. I had a 3 hour drive home and didn't want to take any chances. Since then I've submitted a couple of claims for his vaccination and desexing, and the claims process is a breeze. I have Bentley's details set up in the Portal and I just log in, upload a photo of the vet's invoice, and submit the claim. I receive a text message within a few hours, confirming that the claim has been received and the next thing I know the payment goes directly into my bank account. It really is easy!!

01 August 2016

teamdog

Are you
TEAM DOG?

Pet insurance made by paw-rents not spreadsheets.

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teamcat

Are you
TEAM CAT?

Insurance designed to protect your cat and back pocket.

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Atticus
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Linda & Atticus

Best Insurance for pets!! I've had my guy insured with them since I got him 4 years ago and it's worth the monthly payments. He got very ill 2 weeks ago, out of the blue, was at the Vet Surgery on a drip for 2 days. A hefty $1400. bill later and I only had to pay the gap of 20%.

12 September 2023

Lacey-1
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Marian & Lacey

Anyone that’s looking for pet insurance, couldn’t recommend this company high enough. Our vet specialist is included under the ‘gap only’ payment so each chemo visit for my girl is covered & I pay the difference, so easy when the specialist puts it through & it’s an on the spot approval. Many thanks

12 September 2023

Stormi
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Wendy & Stormi

Really happy with my 1st claim it was only a small one but I was very nervous. It was approved the next day and the following day the refund was in my account. I had spoken to and emailed them previously to make sure I had everything ready to go when the time came and they were prompt ,very friendly and helpful.

12 September 2023

Testimonials and customer experience may vary depending on individual circumstances. Claims are assessed subject to policy terms and conditions.

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Locked Bag 9021, Castle Hill, NSW 1765

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Petinsurance.com.au policies entered into for the first time prior to 7 November 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by PetSure’s Authorised Representative (AR) Pet Insurance Pty Ltd ABN 38 607 160 930, AR 1234944 (PIPL) and PIPL’s authorised distribution partners. Petinsurance.com.au policies entered into for the first time on or after 7 November 2023 and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, PIPL and PIPL’s authorised distribution partners. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing or choosing to continue with the product. PDS and Target Market Determination available at petinsurance.com.au.

#Offer provides one month free in first policy year. Instalment payers; first instalment charged from month two. Annual payers; one month free deducted from the annual premium. Applies to new policies purchased between 12:01am AEDT, 1 September 2026 and 11:59pm AEDT, 1 December 2026. Must use promo code PINS1MF. Offer ceases if you change level of cover. Not available with any other offer except for the 10% multi-pet discount for additional pets. Visit petinsurance.com.au for full T&Cs and eligibility criteria.

*$500 excess is not available with the 70% benefit percentage. $1000 excess is not available with the 70% benefit percentage or $7,500 annual benefit limit.

^Policy Terms and Conditions, limits, waiting periods, exclusions and excesses apply.

~Live Vet support is a service provided by PetSure that gives you 24/7 access to general veterinary telehealth advice for your insured pet(s) via online video or chat, via the Customer Portals owned and operated by PetSure. Access to Live Vet Support consultations subject to the Customer Portal terms of use available at petportal.petinsurance.com.au.

>>myPetPass® is a rewards programme provided by PetSure (Australia) Pty Ltd ABN 95 075 949 923 (PetSure). Available only to holders of active Pet Insurance – Get A Free Quote Online | Petinsurance.com.au Australia policies. myPetPass® perks are provided by PetSure and third-party suppliers and also subject to these third-party suppliers' terms and conditions. myPetPass® perks may be amended or withdrawn any time without notice. PetSure does not guarantee that any particular third-party providers will continue to participate in myPetPass® through the offer or provision of perks, or that the myPetPass® rewards programme or any myPetPass® perks or features of myPetPass® will continue to be available. Full Terms & Conditions available at mypetpass.com.au/terms.

<The gap means the difference between the vet’s invoice and the eligible claim benefit under your policy. GapOnly® is a trademark owned by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure). GapOnly® is only available at participating vets. Find vets at https://gaponly.com.au/

>GapOnly® is available at participating Vets with an eligible pet insurance policy. Meet our partners at gaponly.com.au. Any advice is general and may not be right for you.